LuckyStart Privacy Policy

At Lucky Start, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website or use our services. By creating an account with LuckyStart, you confirm that you have read, understood and agreed to the practices described below. If you have any questions about how we handle your data, our support team is available to assist you at any time.

Information We Collect

Here at LuckyStart, we collect several categories of personal data to provide our services, verify your identity, process transactions and comply with our legal and regulatory obligations under our Tobique Gaming Commission licence. We collect this information directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers and identity verification services.

• We gather registration details, including your full name, date of birth, email address, phone number and country of residence.
• We collect identity verification documents such as government-issued photo ID, proof of address and proof of ownership of your payment method, processed in part through our verification partner Noda.
• We record financial information related to deposits and withdrawals, including payment account details used through methods such as Visa, Mastercard, Skrill, Neteller, bank transfer and cryptocurrency processors CryptoProcessing and CoinsPaid.
• We track your gaming activity, including wagers, bonus usage, loyalty points and session history, to operate our Lucky LadyBug Loyalty Club and manage promotions.
• We automatically collect technical data such as IP address, device type, browser information and login timestamps.
• We may record customer support communications, including live chat transcripts and, where required for withdrawal verification, details from telephone calls.

Information From Deposits and Transactions

Our Vegas-style gaming platform requires that deposits originate from a payment account registered in your own name. Where you use Paysafe products, your transaction is processed by Tronabriz Limited, and we receive the relevant data necessary to complete and verify your payment. We at LuckyStart retain transaction records for as long as necessary to meet anti-money-laundering obligations, dispute resolution requirements and the regulatory standards of our licensing authority.

How We Use Your Data

Our LuckyStart platform uses your personal information for a defined set of purposes, and we do not process your data beyond what is reasonably necessary to run our services, protect our players and meet our legal duties.

• We use your data to create and manage your account, including applying restrictions such as one account per person, household, IP address and device.
• We use your information to process deposits and withdrawals, including applying the identity checks described in our withdrawal procedures.
• We use your activity data to administer bonuses, free spins and loyalty points under our Welcome Package, VIP programme and other promotions.
• We use your contact details to send service-related communications and, where you have opted in, promotional offers.
• We use technical and behavioural data to detect fraud, prevent bonus abuse, and enforce restrictions on prohibited jurisdictions and underage access.
• We use your information to comply with licensing requirements set by the Tobique Gaming Commission and to cooperate with dispute resolution through EGIS where necessary.

Legal Basis for Processing

We at Lucky Start process your personal data on the basis of contractual necessity, to deliver the services you request when registering and playing on our site. We also rely on legitimate interest, for example to prevent fraud and enforce our terms, and on legal obligation, where our licence or applicable anti-money-laundering rules require us to verify your identity and retain records. Where applicable, we rely on your consent for marketing communications, which you may withdraw at any time.

Sharing Your Information

Our LuckyStart operations rely on a number of trusted third parties to deliver our services, and we share only the information necessary for them to perform their functions.

• We share payment data with processors such as CryptoProcessing, CoinsPaid, Tronabriz Limited and card issuers to complete deposits and withdrawals.
• We share verification documents with identity checking providers, including Noda, to confirm your identity before releasing withdrawals.
• We share relevant information with our licensing authority, the Tobique Gaming Commission, and with the alternative dispute resolution provider EGIS, if a dispute arises regarding your account.
• We may disclose information to law enforcement or regulatory bodies where required by law, including in connection with suspected breaches of our restricted-country rules.

We do not sell your personal data to third parties for their own marketing purposes.

Crypto and Currency Data

If you deposit or withdraw using Bitcoin, Ethereum, Litecoin or USDT, we process the associated wallet and transaction information through our crypto payment partners. Exchange rates are calculated using the Coinbase Converter, and we retain records of these conversions as part of your transaction history, since our internal operating currency is EUR.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our regulatory, accounting and dispute-resolution obligations. Where an account becomes inactive for 30 days or longer, your loyalty status may be reduced, but your data remains subject to this Privacy Policy. If your withdrawal request cannot be verified and you cannot be reached within 45 days, we may lock your account, and your data will be retained in accordance with applicable record-keeping requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting them wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities, including direct marketing.
• You have the right to lodge a complaint with a relevant supervisory authority or through our dispute resolution provider, EGIS.

To exercise any of these rights, you may contact our support team at [email protected], and we will respond within a reasonable timeframe.

Security Measures

We at LuckyStart implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. These measures include encrypted transmission of sensitive data, restricted internal access to personal information, and ongoing monitoring of our systems. While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure, and we encourage you to use strong passwords and protect your login credentials.

International Data Transfers

Because our Lucky Start casino serves players across multiple regions, including Australia, New Zealand, Canada, Germany and Italy, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, where our operator Novatrix SRL is registered. We take steps to ensure that any such transfer is conducted with appropriate safeguards in place.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, as outlined in our Terms and Conditions. If you access our platform from a restricted jurisdiction using a VPN or similar tool to misrepresent your location, you accept that we may process your data in connection with investigating such breaches, and you will not be entitled to refunds or withdrawals resulting from prohibited access.

Children's Privacy

Our LuckyStart platform is intended only for individuals who meet the minimum legal age for gambling in their jurisdiction. We do not knowingly collect personal data from minors, and we take steps to verify age as part of our identity checks.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team, available 24/7 via live chat or by email at [email protected].